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Refund policy

Return & Refund Policy for Syndicate Wines

Last Updated: 06.11.2025

Thank you for your purchase from Syndicate Wines! We are proud of the wines we create and are committed to ensuring they reach you in perfect condition. Due to the perishable nature of wine and the legal restrictions on alcohol sales, we have the following return and refund policy.

Our General Policy: All Wine Sales Are Final

Given the unique nature of wine, all sales are final. Wine is a perishable product that is susceptible to storage and shipping conditions outside of our control. Therefore, we do not accept returns or offer refunds on wine purchases for reasons of personal taste or preference.

We do, however, want you to be 100% satisfied with your experience. We are happy to offer a replacement or store credit in the specific cases of shipping damage or a flawed (e.g., "corked") bottle.

Damaged in Transit

We take great care in packaging our wines to ensure they arrive safely. However, accidents can happen during transit.

If you receive a package with broken or leaking bottles, please follow these steps within 7 days of delivery:

  1. Do not throw anything away!

  2. Take clear photos of the damaged box and the specific damaged bottles.

  3. Email us at hello@syndicate-wines.com with your name, order number, and the photos of the damage.

Upon receiving your email, we will review the claim. Once approved, we will either reship the damaged items at no cost to you or issue a store credit for the value of the damaged wine.

Concerns About Wine Quality (Flawed Bottles)

We stand by the quality of our winemaking. In the rare event you believe you have received a flawed or "corked" bottle, please let us know within 7 days of discovering the flaw. A wine is considered flawed if it is affected by TCA (cork taint), oxidation, or other common wine faults.

To be eligible for a replacement or store credit for a flawed bottle, please follow these steps:

  1. Re-cork the bottle securely, leaving the remaining wine in the bottle. This is crucial for us to verify the fault.

  2. Email us at hello@syndicate-wines.com with your name, order number, and a description of the issue (e.g., what the wine smells or tastes like).

  3. We will respond with instructions. In most cases, we will provide you with a pre-paid return shipping label to send the bottle back to us for analysis.

Once we receive the bottle and confirm the fault, we will gladly ship you a replacement bottle of the same wine (if available) or issue a store credit for the original purchase price of that bottle.

Please Note: We cannot replace or offer credit for bottles that have been disposed of or are not returned to us for verification.

Non-Wine Merchandise

For non-wine merchandise (such as apparel, corkscrews, or glassware), we accept returns for a full refund within 30 days of purchase. Items must be returned unused, in their original condition, and with original packaging. Please contact us at hello@syndicate-wines.com to initiate a merchandise return. The customer is responsible for return shipping costs for merchandise.

Important Shipping Information

  • Adult Signature Required: By law, all wine shipments must be received and signed for by an adult aged 21 or older. Packages containing alcohol cannot be left on a doorstep. We recommend shipping to a business address if you are not home during the day.

  • Returned Shipments: If a shipment is returned to us after three delivery attempts, you will have two options:

    1. Pay a re-shipping fee to have the order sent again.

    2. Receive a refund for the order, minus the original shipping and handling fees and a 15% restocking fee.

  • Weather Holds: To protect your wine, we may place a "weather hold" on your shipment during periods of extreme heat or cold. We monitor weather patterns across all shipping routes and will ship your order as soon as conditions are safe. We will notify you if your order is placed on a weather hold.

How to Contact Us

For any questions or to initiate a claim, please contact our team.

Email: hello@syndicate-wines.com

We appreciate your understanding and your support of Syndicate Wines. Cheers!