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Shipping policy

Shipping Policy for Syndicate Wines

Last Updated: 06.11.2025

At Syndicate Wines, we consider the journey of our wine from our cellar to your door a crucial part of the luxury experience. We are committed to ensuring your order is handled with the utmost care and delivered in a timely and compliant manner. This Shipping Policy is part of our overall Terms of Service.

1. Order Processing

  • Orders are typically processed and shipped from our winery or fulfillment warehouse in Napa, CA within 2-3 business days (Monday - Friday).

  • You will receive a shipping confirmation email with a tracking number as soon as your order has been dispatched.

2. Legal Requirement: Adult Signature Required

This is non-negotiable. Federal law requires that all shipments of wine must be received and signed for by an adult 21 years of age or older. A valid, government-issued photo ID will be required upon delivery.

  • Recommendation: We strongly recommend shipping your order to a business address or a location where someone 21 or older will be present to sign for the package during standard delivery hours.

  • Carriers are not permitted to leave packages containing alcohol unattended, regardless of whether you have a signature waiver on file.

3. Shipping Destinations & Restrictions

Due to state-specific laws and regulations, we are only able to ship wine to the following states that allow inbound wine shipments and must abide by their distinct state laws.

We CANNOT ship wine to the following states:

  • Utah

  • Mississippi

  • Alabama

  • Delaware

Additionally, we are unable to ship to P.O. Boxes, APO/FPO addresses, or internationally. Orders addressed to restricted locations will be cancelled and refunded. In some cases, special arrangements can be made that adhere to the letter of the law. Contact us at hello@syndicate-wines.com to discuss options. 

4. Protecting Your Investment: Weather Holds

Wine is a perishable product that is sensitive to extreme temperatures. To protect your investment and ensure the wine arrives in perfect condition, we may place a "Weather Hold" on your shipment during periods of extreme heat or cold.

  • We monitor weather conditions along all shipping routes.

  • If your order is placed on a weather hold, we will notify you via email and ship it as soon as conditions are safe.

  • If you need your wine by a specific date, please consider upgrading to an expedited shipping option and contact us at hello@syndicate-wines.com to discuss arrangements.

5. Shipping Methods and Costs

  • We primarily ship via UPS or FedEx. If you would prefer GSO/GLS for West Coast then please contact us directly to arrange.

  • Shipping costs are calculated at checkout based on the weight of the order and the destination address.

  • Available shipping options (e.g., Ground, 2-Day Air) will be presented to you at checkout. Please note that "2-Day Air" does not mean your order will arrive two days after you place it; it refers to the transit time after the order has been processed and shipped.

6. Failed Delivery Attempts & Returned Shipments

Our carriers will typically make up to three attempts to deliver your order. If they are unsuccessful after three attempts, the package will be returned to our winery.

If your shipment is returned to us, you will have two options:

  1. Reship the Order: You may pay a new shipping fee to have the order sent out again.

  2. Refund (Minus Fees): You may request a refund of store credit for the wine, minus the original shipping and handling fees and a 15% restocking fee.

We are not responsible for delivery failures due to an incorrect or incomplete address provided by the customer.

7. Damaged Shipments

We take great care in packaging our wines. In the unlikely event that your wine arrives damaged (e.g., broken or leaking bottles), please see our Return & Refund Policy for detailed instructions on how to file a claim for a replacement or store credit. Please contact us within 7 days of delivery to report any damage.

8. Title and Risk of Loss

Title to, and ownership of, all wine passes from Syndicate Wines to the purchaser in the State of California. The risk of loss for all items passes to you upon our delivery of the items to the carrier. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.

Questions?

If you have any questions about our Shipping Policy or need to make special arrangements, please do not hesitate to contact us.

Email: hello@syndicate-wines.com

Thank you for choosing Syndicate Wines. We appreciate your business and your understanding of the policies required to deliver fine wine directly to you.